March 28, 2012

Tony Roma’s @ One Mont Kiara

On a Saturday 25th Feb we visited the Mont Kiara branch of Tony Roma’s for lunch and to shelter the rain.

I’m not a regular at Roma’s so I was looking forward to something different. Upon entering via the front entrance the staff seemed busy and disorganised and it was a while before we were attended to.

The choice of tables offered was limited not because it was busy but rather because so many tables were uncleaned and dirty.

Eventually a table was cleared and a menu given although after being left for a while it took several attempts to contact the staff to place the order for our food & drinks.

Now a point to make is that next to my wife's chair was a large splat of food on the floor from a previous diner and despite several requests to clear it no action was taken.

We ordered the chicken cesar flatbread pizza and a chicken swiss & beef bacon sandwich. Unfortunately we didn't get any pictures of the food but what I will say is that the flatbread was delicious and the sandwich was hearty and filling. The beer was on a 1 for 1 promo which is always a nice bonus.

Despite the food being good it was rather a disappointing event because of the poor service and cleanliness whereby many tables were left uncleared for a long time ( 20> mins).

The staff said that they had been busy due to a voucher promo and the upper section of the restaurant was closed for some reason but their headless chicken impersonations made things worse.

There is also a complete back of background noise, perhaps the lack of music or TV noise is the issue but it created a strange ambiance.

Overall if it was pretty mixed bag with good food but poor service and cleanliness.

Food/Beverage 8
Ambiance 3
Value 7.5
Service 4

One Mont Kiara
Lot G-23A, Grd Flr, 1 Mon't Kiara,
No.1, Jalan Kiara, Mon't Kiara
50480 Kuala Lumpur
Tel: 603-6203 0580
Fax: 603-6203 0601