KFC in Malaysia is hardly the greatest advertisement of the KFC brand.
The service is often poor due to the staff being being slow and just larking around with their colleagues. To compound the problem the staff have such short term memory loss that they typically are unable to remember more then one item for example they have to keep checking the counter to see what we ordered 1 Zinger burger err what next?... err a coke, what next? ... errr wedges, hence the reason for the queues. Owing to press reports of past incidents of staff attacking customers who complain its probably best to just keep quiet.
In addition a big concern is the hygiene standard because many of their restaurants I visited had dirty tables and a floor that was full of dirty marks and dropped food. Unlike some fast food outlets, KFC Malaysia don't seem to prioritise cleaning and housekeeping.
During the CNY holiday I visited an outlet in Wangsa Maju and was disappointed to find that the menu had been restricted from 9-17 Feb.
I've never experienced KFC UK, Singapore or Thailand doing this to why do KFC Malaysia do this?
Yet another feather in their cap of bad service awards.