Recently we started encountering issues with our Unifi network connection whereby it would just hang and render the phone, internet and IPTV service inoperable. A full reboot by switching the power off & on usually resolved it. Unfortunately last Friday evening the problem started occurring every few minutes and then a total failure occurred.
Felling lost without the internet and with great trepidation I contacted TM Unifi support and was pleasantly supposed that the call was dealt with quickly. A ticket was opened and owing to the weekend I resigned myself to there being no service restoration until Monday at the earliest.
On Saturday morning I received a call from an engineer to enquirer as to whether he would be able to access to the telecoms riser at my condo and upon answering yes I was informed that he would be there around 11:30
The engineer arrived more or less on time and quickly diagnosed that the modem was faulty and he would swap it out for free owing to it having a lifetime warranty. There must be an issue with the modems used because this is the 3rd we have had with our new one being the latest model.
I have to say well done and thank you to TM for the prompt and excellent service received this weekend.
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